Terms and Conditions of Sale
1. General Provisions
The customer who fills in and confirms the order form on this site accepts these general terms and conditions of sale of CHOCOVOR SA. These general conditions shall be the only ones applicable to the following contract.
2. Delivery Conditions - Transport - Prices
The customer is responsible for providing complete and accurate necessary data such as name, recipient's address, etc., to allow for delivery under normal conditions. CHOCOVOR SA undertakes, after payment acceptance, to sell and ship the products ordered by the customer as soon as possible via a high-quality carrier. Delivery rates are set according to the package weight (packaging and product weight) and the destination zone. No compensation can be claimed in the event of a possible delivery delay. Under no circumstances can CHOCOVOR SA be held responsible for any damage that may occur to the products following the opening of the package during transit, or in the event of the recipient's absence during package delivery. "GUILLAUME BICHET" products are handcrafted in Versoix, Switzerland, and are available in limited quantities. The declarations relating thereto are in conformity with Swiss law.
3. Price and Payment
Product prices are net and include VAT. Shipping costs (transport) are subject to an additional charge. Payment for products ordered online is made exclusively via PAYPAL or by MASTERCARD, VISA, AMERICAN EXPRESS credit cards, online from the web. Credit card payment validation is immediate. It is specified that no shipment will be made without payment validation.
4. Delivery Times
Delivery times are longer during holidays (e.g., Valentine's Day, Easter, Mother's Day, and Christmas), so plan your orders accordingly. For Switzerland, we deposit your packages at the Post Office on the same day if you place your order before 12:30 PM. However, we cannot guarantee the delivery time, over which we have no control.
5. Claims and Returns
Any claim must be addressed within a maximum of 48 hours after receipt of the package by email: admin@guillaume-bichet.com.
After this period, no claim will be taken into account. We do not accept returns.
6. Force Majeure
CHOCOVOR SA is not responsible for the non-performance of the contract for reasons beyond its control, such as, but not limited to: strikes, terrorist acts, wars, natural disasters, problems affecting suppliers and transport. Each party will be entitled to a reasonable additional period for performance, however, if such circumstances last more than 40 days, the contract may be terminated by written notice by either party, without compensation.
7. Data Protection
Personal data obtained from the customer by CHOCOVOR SA is stored and processed in accordance with applicable Swiss legislation.
8. Applicable Law / Partial Nullity / Modifications / Jurisdiction
These general terms and conditions of sale are governed exclusively by Swiss law. If any part of these general terms and conditions of sale is declared null by a court, this does not affect the validity of the remaining provisions of the general terms and conditions of sale. CHOCOVOR SA reserves the right to modify these general terms and conditions of sale at any time.
The parties acknowledge the exclusive jurisdiction of the Vaud courts for any dispute or disagreement concerning them.
